Oshkosh Airport Products - An Oshkosh Corporation Business
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Product Support

A man servicing a Striker Volterra Electric ARFF outside on a sunny day.

OVERVIEW

At Oshkosh Airport Products, each Striker® ARFF vehicle we manufacture is carefully designed and built by a dedicated team who values the critical work performed in the ARFF industry. Backed behind each life-saving vehicle is a team of experts ready to support all your ARFF needs.

Our global dealer network provides after-delivery support including training, manuals, warranties, ordering parts and aftermarket service. With over 60 dealers and service providers and more than 150 Oshkosh® Certified Technicians around the globe, there is not an hour of the day we are not ready to support you. A dedicated customer service line fully staffed by Oshkosh ARFF-trained specialists ensure responsive and seamless aftermarket support.

 

WORLD-CLASS TRAINING

Our team of experts provides ARFF training in the field, on a runway or at an Oshkosh facility. Expert training optimizes vehicle life cycle cost and ensures the highest level of fleet readiness. Structured using measurable learning and performance objectives, each class guarantees support and sustainment solutions.

Class offerings include classroom learning, hands-on diagnostics and troubleshooting to provide the most advanced and customizable vehicle training solutions. Fit for you, training can be done at our Oshkosh facility or at your airport.

CLASS OFFERINGS

  • Gen 2 & 3 Striker® ARFF 5 day Chassis Maintenance and Troubleshooting
  • Gen 2 & 3 Striker ARFF 5 day Firefighting Maintenance and Troubleshooting
  • Snozzle® HRET Maintenance
  • Legacy Training

2026 Training Schedule

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CERTIFIED TECHNICIANS

Oshkosh Airport Products' dealers are your experts in training, parts and aftermarket service.

Over 150 Oshkosh Certified Technicians are ready when you need them. Spanning across the globe, our technicians are currently supporting over 5,000 ARFF vehicles in over 100 countries and all 50 states.

Our dealers and field service representatives provide rapid and responsive maintenance to eliminate your vehicle’s downtime while optimizing its performance.

 

Three Striker ARFF vehicles parked inside the fire station.

PARTS & ACCESSORIES

Timely access to parts in critical in keeping your ARFF runway ready. Our parts and support distribution system is designed around speed and reliability, minimizing vehicle downtime. 

Our warehouse is stocked with original equipment manufacturer (OEM) parts, ensuring seamless compatibility and full warranty protection. 

Oshkosh Parts & Service

 

 

Our expansive inventory and easy online access through our Parts and Service Portal guarantees you receive the right parts in a timely manner, keeping your fleet ready at al times.

Learn more about what you can expect from our aftermarket support in our blog.

Read our blog

MANUALS

The Oshkosh Parts and Service Portal gives you access to a wealth of essential resources including manuals, diagrams and technical support tools. 

Gain access to: 

  • 5,000 parts catalogs based on the custom build of each Oshkosh ARFF vehicle
  • Over 1,500 exploded view illustrations
  • Over 250 service documents

Questions about our aftermarket support? We're standing by to help. 

Customer Service: customersupport@oshkoshcorp.com

United States: 1-800-222-6635 / International: +1 920-235-9151 x23066

Find an ARFF Dealer

Whether you want to discuss warranty details, schedule a training session or order critical components, we have over 60 dealers and service providers standing by to help you when you need it most.