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Inside Oshkosh Airport Products’ ARFF Dealership Network and Aftermarket Support

Posted on Aug 19, 2025 9:00:00 AM

A person in a navy blue tshirt working on a Striker Volterra electric ARFF engine.

When you’re in the market for a new ARFF truck, having the support and guidance from a knowledgeable dealer is a must. A strong dealer relationship gives you confidence you're receiving the best vehicle for your department’s specific needs.

At Oshkosh Airport Products, we believe partnership doesn’t stop after the sale. Through our extensive global dealership network, we provide personalized, local support throughout your ARFF vehicle’s entire lifecycle, from design and procurement to service and long-term maintenance.

An ARFF Truck Design Process You Can Trust

When it comes to building a high-performance ARFF vehicle, no one knows your needs better than your local Oshkosh Airport Products dealer. Your dealer understands both the technical intricacies of ARFF vehicles and the real-world challenges your department faces, providing you one-on-one guidance during every step of your ARFF truck design process. 

Here’s what you can expect when you work with an Oshkosh dealer:
  • One-on-one collaboration - From your first conversation to final delivery, you’ll work directly with a dealer who listens closely and brings your department’s vision to life.
  • Regional insight - Every airport is different, and so is every fire department. Oshkosh dealers bring deep knowledge of local environments and regulations, helping you design a vehicle built for your runway, terrain, climate and response needs.
  • Customization expertise - With a full range of advanced ARFF features and options, your dealer will guide you through tailored configurations to help optimize performance, safety and usability for your team.
  • Reliable coverage - Our trusted dealer network spans North America and extends around the world, so no matter where your airport is located, you have expert support nearby.
  • Ongoing service and support - The relationship doesn’t end when your vehicle is delivered. Oshkosh dealers provide support and maintenance resources to keep your ARFF unit ready for duty.

The point of sale and design process is just the beginning of a lifelong relationship. After your ARFF vehicle is delivered, your local dealer will provide any service you need, whether you need fast access to OEM parts, training guidance or maintenance and repairs.

From ARFF Truck Design to Lifelong Aftermarket Support 

Through our dealership network and global team of field service technicians, we offer responsive, real-time support, wherever you're located.A man in a navy shirt working on the engine of a Striker Volterra electric ARFF.

Global Reach, Unmatched Support:
  • We are currently supporting 5,000+ trucks across 100+ countries and all 50 U.S. states
  • We have 150+ certified technicians and 60+ dealers and service providers

  • We cover 250+ airports worldwide
Our dealers and FSRs provide rapid maintenance support to eliminate your vehicle's downtime, extending the lifespan of your ARFF truck and optimizing its performance.

Ready to purchase a new ARFF truck? Learn about the Oshkosh Striker and what to expect from a visit to the Oshkosh facility.

What You Can Expect Through Our Aftermarket Support

Expert Technical Support - Right When You Need It

Dependable support starts with a dedicated customer service line staffed by Oshkosh ARFF-trained specialists. We are always ready to walk you through any troubleshooting or remote diagnostics.

If your issue can’t be resolved remotely, we’ll send a certified field service technician directly to you - no need to ship your vehicle or interrupt operations. We bring the expertise to your door, keeping your truck in service while resolving issues fast

Fast. Reliable. Responsive. Our expert field service technicians are ready to travel at a moment’s notice - bringing the support you need to keep your ARFF truck performing at its best.

Access to Educational Support, Resources and Training

The Oshkosh Parts & Service portal puts essential resources right at your fingertips, including manuals, diagrams and technical support tools to assist with day-to-day maintenance and troubleshooting. We also offer comprehensive training services tailored to your needs. Whether you're welcoming a new ARFF truck or looking to enhance your team's knowledge of existing equipment, Oshkosh provides hands-on, in-person training wherever you are. 

Check out how we are using our Striker Simulator to train personnel! 

Parts Support and Distribution

We understand timely access to the right parts is critical to keeping your ARFF vehicle ready for action, which is why we offer a robust parts support and distribution system designed around speed, reliability and accuracy. Many international dealers - especially in Europe - stock high-demand parts on-site to minimize downtime and avoid shipping delays.

You can order parts easily through our intuitive Parts & Service Portal or via your local dealer with access to:
  • 5,000+ ARFF-specific parts
  • 1,500+ exploded view diagrams
  • 250+ vehicle-specific service documents

Our warehouse is stocked with only genuine original equipment manufacturer (OEM) parts from Oshkosh Airport Products. By using OEM parts, departments benefit from seamless compatibility, full warranty protection and peace of mind.

Our spare parts distribution system also allows fleet managers and maintenance leads to easily track and reorder frequently used parts, helping streamline day-to-day operations.

With a powerful network, expansive inventory, and easy online access, we ensure you get the right parts fast to always keep your ARFF fleet mission ready

Preventive Maintenance Services

A man in a gray shirt working on the mechanics of a lime green Striker Volterra electric ARFF.Preventive ARFF truck maintenance is the key to reducing downtime, avoiding costly repairs and maximizing the performance and lifespan of your vehicle.  

Your local Oshkosh dealer - along with our experienced field service technicians - can work with you to develop a preventive maintenance program tailored specifically to your vehicle’s operational demands. Putting into consideration your call volume, climate conditions and airport size, they will help you create a plan which ensures:
  • Routine inspections are performed consistently
  • Maintenance checklists meet compliance standards

  • Your ARFF vehicle remains reliable and mission-ready

Together, we’ll reduce downtime, prevent costly repairs and extend your vehicle’s lifespan

Global Strength, Local Support

Purchasing an ARFF truck should just be the beginning of a long-term partnership built on trust, responsiveness and world-class support. Our extensive dealer network and global service infrastructure ensure every customer has access to localized, expert assistance when and where it’s needed most.

We stand behind every ARFF truck we build with unmatched aftermarket care and support. Our team of certified field service technicians and ARFF-dedicated dealers are committed to supporting your fleet’s performance, now and for years to come. 

Connect with your local Oshkosh Airport Products dealer today to start a relationship built on performance, reliability and unmatched support.

Topics: Striker, clean emissions

View the ARFF Vehicle Reference Guide

About Oshkosh Airport Products

Oshkosh Airport Products, a division of Pierce Manufacturing Inc., an Oshkosh Corporation business (NYSE:OSK), is a designer and builder of industry-leading airport firefighting vehicles. Its flagship Striker® Aircraft Rescue and Fire Fighting (ARFF) vehicles are known for their durability and premium performance and are sold throughout the world. For more information, visit www.oshkoshairport.com.

About Oshkosh Corporation

At Oshkosh (NYSE: OSK), we make innovative, purpose-built vehicles and equipment to help everyday heroes advance communities around the world. Headquartered in Wisconsin, Oshkosh Corporation employs over 18,000 team members worldwide, all united behind a common purpose: to make a difference in people’s lives. Oshkosh products can be found in more than 150 countries under the brands of JLG®, Pierce®, MAXIMETAL, Oshkosh® S-Series™, McNeilus®, IMT®, Jerr-Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh AeroTech™, Oshkosh® Defense and Pratt Miller. For more information, visit oshkoshcorp.com.

®, ™ All brand names referred to in this news release are trademarks of Oshkosh Corporation or its subsidiary companies.

Forward Looking Statements

This news release contains statements that the Company believes to be “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact, including, without limitation, statements regarding the Company’s future financial position, business strategy, targets, projected sales, costs, earnings, capital expenditures, debt levels and cash flows, and plans and objectives of management for future operations, are forward-looking statements. When used in this news release, words such as “may,” “will,” “expect,” “intend,” “estimate,” “anticipate,” “believe,” “should,” “project” or “plan” or the negative thereof or variations thereon or similar terminology are generally intended to identify forward-looking statements. These forward-looking statements are not guarantees of future performance and are subject to risks, uncertainties, assumptions and other factors, some of which are beyond the Company’s control, which could cause actual results to differ materially from those expressed or implied by such forward-looking statements. These factors include the Company's ability to successfully integrate the AeroTech acquisition and to realize the anticipated benefits associated with the same; the risks associated with international operations and sales, including compliance with the Foreign Corrupt Practices Act;  the Company’s ability to comply with complex laws and regulations applicable to U.S. government contractors; cybersecurity risks and costs of defending against, mitigating and responding to data security threats and breaches impacting the Company; the Company’s ability to successfully identify, complete and integrate other acquisitions and to realize the anticipated benefits associated with the same; and risks related to the Company’s ability to successfully execute on its strategic road map and meet its long-term financial goals. Additional information concerning these and other factors is contained in the Company’s filings with the Securities and Exchange Commission. All forward-looking statements speak only as of the date of this news release. The Company assumes no obligation, and disclaims any obligation, to update information contained in this news release. Investors should be aware that the Company may not update such information until the Company’s next quarterly earnings conference call, if at all.

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