When you’re in the market for a new ARFF truck, having the support and guidance from a knowledgeable dealer is a must. A strong dealer relationship gives you confidence you're receiving the best vehicle for your department’s specific needs.
At Oshkosh Airport Products, we believe partnership doesn’t stop after the sale. Through our extensive global dealership network, we provide personalized, local support throughout your ARFF vehicle’s entire lifecycle, from design and procurement to service and long-term maintenance.
An ARFF Truck Design Process You Can Trust
When it comes to building a high-performance ARFF vehicle, no one knows your needs better than your local Oshkosh Airport Products dealer. Your dealer understands both the technical intricacies of ARFF vehicles and the real-world challenges your department faces, providing you one-on-one guidance during every step of your ARFF truck design process.Here’s what you can expect when you work with an Oshkosh dealer:
- One-on-one collaboration - From your first conversation to final delivery, you’ll work directly with a dealer who listens closely and brings your department’s vision to life.
- Regional insight - Every airport is different, and so is every fire department. Oshkosh dealers bring deep knowledge of local environments and regulations, helping you design a vehicle built for your runway, terrain, climate and response needs.
- Customization expertise - With a full range of advanced ARFF features and options, your dealer will guide you through tailored configurations to help optimize performance, safety and usability for your team.
- Reliable coverage - Our trusted dealer network spans North America and extends around the world, so no matter where your airport is located, you have expert support nearby.
- Ongoing service and support - The relationship doesn’t end when your vehicle is delivered. Oshkosh dealers provide support and maintenance resources to keep your ARFF unit ready for duty.
The point of sale and design process is just the beginning of a lifelong relationship. After your ARFF vehicle is delivered, your local dealer will provide any service you need, whether you need fast access to OEM parts, training guidance or maintenance and repairs.
From ARFF Truck Design to Lifelong Aftermarket Support
Through our dealership network and global team of field service technicians, we offer responsive, real-time support, wherever you're located.
- We are currently supporting 5,000+ trucks across 100+ countries and all 50 U.S. states
- We have 150+ certified technicians and 60+ dealers and service providers
- We cover 250+ airports worldwide
Ready to purchase a new ARFF truck? Learn about the Oshkosh Striker and what to expect from a visit to the Oshkosh facility.
What You Can Expect Through Our Aftermarket Support
Expert Technical Support - Right When You Need It
Dependable support starts with a dedicated customer service line staffed by Oshkosh ARFF-trained specialists. We are always ready to walk you through any troubleshooting or remote diagnostics.
If your issue can’t be resolved remotely, we’ll send a certified field service technician directly to you - no need to ship your vehicle or interrupt operations. We bring the expertise to your door, keeping your truck in service while resolving issues fast
Fast. Reliable. Responsive. Our expert field service technicians are ready to travel at a moment’s notice - bringing the support you need to keep your ARFF truck performing at its best.
Access to Educational Support, Resources and Training
The Oshkosh Parts & Service portal puts essential resources right at your fingertips, including manuals, diagrams and technical support tools to assist with day-to-day maintenance and troubleshooting. We also offer comprehensive training services tailored to your needs. Whether you're welcoming a new ARFF truck or looking to enhance your team's knowledge of existing equipment, Oshkosh provides hands-on, in-person training wherever you are.
Check out how we are using our Striker Simulator to train personnel!
Parts Support and Distribution
We understand timely access to the right parts is critical to keeping your ARFF vehicle ready for action, which is why we offer a robust parts support and distribution system designed around speed, reliability and accuracy. Many international dealers - especially in Europe - stock high-demand parts on-site to minimize downtime and avoid shipping delays.You can order parts easily through our intuitive Parts & Service Portal or via your local dealer with access to:
- 5,000+ ARFF-specific parts
- 1,500+ exploded view diagrams
- 250+ vehicle-specific service documents
Our warehouse is stocked with only genuine original equipment manufacturer (OEM) parts from Oshkosh Airport Products. By using OEM parts, departments benefit from seamless compatibility, full warranty protection and peace of mind.
Our spare parts distribution system also allows fleet managers and maintenance leads to easily track and reorder frequently used parts, helping streamline day-to-day operations.
With a powerful network, expansive inventory, and easy online access, we ensure you get the right parts fast to always keep your ARFF fleet mission ready
Preventive Maintenance Services
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Your local Oshkosh dealer - along with our experienced field service technicians - can work with you to develop a preventive maintenance program tailored specifically to your vehicle’s operational demands. Putting into consideration your call volume, climate conditions and airport size, they will help you create a plan which ensures:
- Routine inspections are performed consistently
- Maintenance checklists meet compliance standards
- Your ARFF vehicle remains reliable and mission-ready
Together, we’ll reduce downtime, prevent costly repairs and extend your vehicle’s lifespan
Global Strength, Local Support
Purchasing an ARFF truck should just be the beginning of a long-term partnership built on trust, responsiveness and world-class support. Our extensive dealer network and global service infrastructure ensure every customer has access to localized, expert assistance when and where it’s needed most.
We stand behind every ARFF truck we build with unmatched aftermarket care and support. Our team of certified field service technicians and ARFF-dedicated dealers are committed to supporting your fleet’s performance, now and for years to come.
Connect with your local Oshkosh Airport Products dealer today to start a relationship built on performance, reliability and unmatched support.